FAQs

What is the latest time that we can submit an order for delivery in New Zealand?

2pm weekdays NZ time is the latest time (11.00 a.m. Saturday), however if it is urgent we recommend calling us in case there are delays in retrieving the order from the Internet.

Can I purchase gift vouchers?

We have gift vouchers available for the purchase of flowers or plants at our flower shop. We can advise you of the different values you can spend.

What days can I get delivery in New Zealand?

Any weekday (other than public holidays), Saturdays in most areas. Deliveries are not usually available Sundays or public holidays.

What is the cancellation policy?

Greystreet Flower Company cannot cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, please call us on 07 577 1083.

What is the returns policy?

You may return any item for a full value on the item purchase price - excluding delivery fees, as long as the product is in its original condition and must not be removed from its original packaging. Return request must be made within 24 hours of receipt of your orders. We are unable to accept returns on perishable items.

Will I get a confirmation email?

We will send out a confirmation email for every order placed on our website. Because of the increasing efforts by Internet Service Providers and email applications to block "spam", sometimes our emails get "filtered" as spam unintentionally. If you do not receive the order confirmation email, please check your "junk" or "spam" email folder to see if it is there. If you still do not find it, call us on 07 577 1083 and we will resend it.

What are your store hours?

Monday - Friday: 8.30am - 5pm
Saturday: 9am - 2pm
Sunday: Closed
You may place orders 24-7 via our website or after hours answering service.

Find out more about Greystreet and view our beautiful store by watching our video!